Answer calls coming into the Tier 1 Help Desk by the third ring. Create a customer incident in Remedy, the call tracking software for every call answered. Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks. Ability to assist clients with hardware and software support via telephone. Coordinate with team to ensur

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Develop, run tests on, implement, and maintain operating systems, related software, and infrastructure. Establish and implement standards for computer operations to ensure compatibility between hardware and software, according to specifications and parameters. Troubleshoot and resolve software, operating system, and networking problems, including participating in Root Cau

Design, deploy, and maintain systems infrastructure. Collaborate with teams to design integrated solutions. Monitor, analyze, and optimize system performance. Troubleshoot and resolve system issues. Evaluate new technologies for efficiency and reliability. Provide technical guidance and support. Able to be on call 24x7 support and there will be some after hours and weeken

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Manage and maintain video conferencing systems, including hardware, software, and peripherals. Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. Collaborate with cross functional teams to identify and add

Manage hardware asset data within the designated Asset Repository(s). Manage software assets data within the designated Asset Repository(s). Perform inventory audits. Maintain software assurance, subscriptions and maintenance. Manage incoming and outgoing asset shipments. Create Argis Warehouse Application tickets for all hardware requests. Conduct software inventory audi

Manage hardware asset data within the designated Asset Repository(s). Manage software assets data within the designated Asset Repository(s). Perform inventory audits. Maintain software assurance, subscriptions and maintenance. Manage incoming and outgoing asset shipments. Create Argis Warehouse Application tickets for all hardware requests. Conduct software inventory audi

Develop, run tests on, implement, and/or maintain operating system and related software Establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters Troubleshoots and/or resolves software, operating system, and networking problems. Schedules, performs, or monitors system backups or, w

Manage and maintain video conferencing systems, including hardware, software, and peripherals. Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. Collaborate with cross functional teams to identify and add

Setup and configure new laptops Setup Office 365 accounts for users. Setup distribution lists and TEAM channels in Office 365. Setup Office 365 SharePoint sites for domain users and external partner access. Create policies, configure and monitor system access to maintain a highly secure Office 365 system. Troubleshoot and resolve issues with user access to Office 365 serv

Collaborate with federal client stakeholders to understand business requirements and translate them into ServiceNow solutions. Design, develop, configure, and customize ServiceNow applications and modules to support Strategic Portfolio Management processes and workflows. Implement best practices for ServiceNow development, including adherence to coding standards, version

Collaborate with federal client stakeholders to understand business requirements and translate them into ServiceNow solutions. Design, develop, configure, and customize ServiceNow applications and modules to support Strategic Portfolio Management processes and workflows. Implement best practices for ServiceNow development, including adherence to coding standards, version

Solution Design Collaborate with clients to understand their unique business requirements and design innovative solutions using the ServiceNow platform, with a focus on optimizing Service Portfolio Management processes. Architecture Development Develop comprehensive architectural designs and configurations for ServiceNow implementations, ensuring alignment with best pract

Participate in multi functional efforts to improve efficiencies in processes and procedures Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes Assist in the